Walt Disney World Shares Important Updates on Modified Disney Resort Hotel Experience

As the Walt Disney World Resort moves forward with the phased reopening, Cast Members are getting ready to reopen Disney's Fort Wilderness Resort & Campground as well as all Disney Vacation Club resorts starting June 22.


The Walt Disney World resort has explored every aspect of the resort experience - from pre-arrival to housekeeping to recreation - always keeping the safety and wellbeing of Cast Members and Guests top of mind. While this new experience may be different from the last time Guests stayed at Disney's on-site resorts, these changes were deemed necessary to deliver a magical stay in a responsible way.  

Reopening Dates

On June 22, the following hotels will reopen to Guests:
  1. Bay Lake Tower at Disney’s Contemporary Resort
  2. Boulder Ridge Villas at Disney’s Wilderness Lodge
  3. Copper Creek Villas & Cabins at Disney’s Wilderness Lodge
  4. Disney’s Animal Kingdom Villas – Kidani Village
  5. Disney’s Beach Club Villas
  6. Disney’s BoardWalk Villas
  7. Disney’s Fort Wilderness Resort & Campground
  8. Disney’s Old Key West Resort
  9. Disney’s Polynesian Villas & Bungalows
  10. Disney’s Riviera Resort
  11. Disney’s Saratoga Springs Resort
  12. The Villas at Disney’s Grand Floridian Resort
Additionally, Disney’s Hilton Head Island Resort and Disney's Vero Beach Resort will reopen to Guests on June 15.

Top Things You Need To Know When Checking In

Before traveling to Florida, please make sure that you have reviewed any advisories or restrictions that may be in place for travel to Florida. Visit https://floridahealthcovid19.gov/travelers/ for information. Guests who are under isolation or quarantine orders must not enter Walt Disney World Resort.

Please be aware that you'll also need:
  • A confirmed room reservation for your stay. Be sure to link your reservation to your Disney account to receive important information prior to your arrival—visit My Plans to get started
  • A confirmed dining reservation if you’re a day Guest (not staying overnight)
  • Face coverings for each Guest age 2 and up—which must be worn in all public areas, except while swimming or seated for dining
  • Planning to visit a theme park during your stay? Select Walt Disney World theme parks will begin to reopen on July 11. To enter a park, both a park reservation and valid admission for the same park on the same date are required (a Disney Resort hotel reservation does not guarantee theme park access)

Also, it’s highly recommended to have:
  • The latest version of the My Disney Experience app on your mobile device, with location services and notifications enabled
  • Cashless or contactless forms of payment, including MagicBands, which Disney Resort hotel Guests can use to charge purchases to their Disney Resort hotel folio

Wellness Screening

Persons who are experiencing symptoms of COVID-19, have been in contact with someone with confirmed or suspected COVID-19 symptoms without completing a 14-day quarantine, or are under quarantine orders must not enter Walt Disney World Resort.

Walt Disney World Resort Guests may be subject to additional screenings. Before you leave home, please check the temperatures of everyone in your party—including yourself—as an extra layer of precaution.

If you need to reschedule your reservation, please call the Disney Reservation Center at (407) W-DISNEY or (407) 934-7639. If you're a Disney Vacation Club Member, please call Member Services at (800) 800-9800.

Disney’s Magical Express Service

Complimentary airport transportation via Disney’s Magical Express service will be available for Guests arriving and departing from Orlando International Airport.

Many airlines have modified their flight schedules, so please confirm your flight information. If you plan to use Disney’s Magical Express service, contact your room reservation booking agent, or call (407) 939-1936 to make any updates to your flight information on file.

FastPass+ Service

As a result of the COVID-19 impact, FastPass+ service will be suspended for the time being as we plan to use additional queue space to manage capacity for attractions and maintain physical distancing. With that in mind, access to FastPass+ planning is temporarily unavailable. We will share updates at a later date.

Extra Magic Hours

The Extra Magic Hours benefit is unavailable until further notice.

Cleaning

When you stay at a Disney Resort hotel, enjoy peace of mind knowing that your room will be thoroughly cleaned prior to your arrival and serviced during your stay. Plus, common areas will receive enhanced cleaning.

- Common Areas
We’ve increased cleaning in high-traffic areas such as public elevators and escalators, handrails, benches, tables, handles, restrooms and more.

- Housekeeping
Prior to your arrival, your room will undergo thorough cleaning—with attention to:
  • High-touch areas, like TV remotes and door handles
  • Housekeeping tools will be cleaned between rooms
  • Floors, which will be steam cleaned and vacuumed between Guests
Inside your room, you’ll find:
  • Individually wrapped glassware
  • Double-cased pillows
  • Additional items that have been cleaned and wrapped in single-use packaging
And during your stay, your room will receive a light cleaning service every other day (please, note that you may decline this service), which will include:
  • Removal of trash and used towels
  • Replenishment of towels and amenities throughout the room and bathroom
  • Wiping and cleaning of the vanity and counter surfaces
  • Vacuuming if needed
Please note that:
  • If you’re a Disney Vacation Club Member using your Membership to stay, you’ll receive service on the 4th and 8th days, unless you decline that service.
  • If there is more than one room on your reservation and you choose to decline service, your selection will apply to all rooms on the reservation.
  • We reserve the right to enter any room at a Disney Resort hotel for maintenance, safety, security or any other purpose, even if the Room Occupied sign is displayed on the room door. View Walt Disney World Resort Property Rules.

Complimentary Resort Transportation

Before the theme parks reopen, bus transportation will be available between your Disney Resort hotel and Disney Springs area. When the theme parks reopen, complimentary transportation will also be provided between your Disney Resort hotel and Disney theme parks.

Transportation will operate with physical distancing measures in place, reducing capacity. As a result, you may experience delays.

Minnie Van Service
Minnie Van Service will not be available during the initial reopening period.

Parking
Self-parking will be available. Valet service is temporarily unavailable, with the exception of Guests with disabilities who may require parking assistance. A valid disability parking permit is required. Parking fees apply for Disney Resort hotel Guests.

Resort Services

Some Disney Resort hotel services will be modified or unavailable during the initial reopening period, based on physical distancing and health guidelines.

Changes include:
  • Bell Services will deliver luggage to rooms, but will not escort Guests
  • Club-level service will be temporarily unavailable
  • Deliveries will only be made to occupied rooms
  • In-room celebrations will not be available
  • Dry-cleaning and valet laundry services will be temporarily unavailable; self-service laundry will remain available
  • Shipping services will be temporarily unavailable
  • Resort airline check-in service may be temporarily unavailable

Resort Amenities & Recreation

Amenities and recreation will be modified based on physical distancing and health guidelines.

Dining Experiences

Select dining locations will be available at Disney Resort hotels.

Pools
  • Feature pools may operate with reduced hours; leisure pools will be open 24 hours a day
  • Pools will operate with reduced capacity to allow for physical distancing
  • Select poolside activities may be available at select Resort hotels
  • Stormalong Bay at Disney's Yacht and Beach Club Resorts will not be available during the initial reopening period; Guests of this Disney Resort hotel may enjoy the leisure pool at Disney's Beach Club Villas or the Luna Park Pool and leisure pool at Disney’s BoardWalk Villas
  • Fitness Centers & Sports Courts
  • Fitness centers will open in alignment with state and county regulations, and may have reduced hours
  • Fitness centers may have reduced hours and capacity
  • Instructor-led fitness classes will not be available
  • Fitness and sports courts will be open, and Guests must maintain physical distancing

Available Recreation

Activities and schedules will vary. The schedule of activities for your Disney Resort hotel will be shared during your stay.

Merchandise Locations

In merchandise locations throughout Walt Disney World Resort, Guests will continue to discover favorite Disney items, with some modifications to the shopping experience that will help us manage capacity and foster physical distancing.
  • New Product Launches: New collection product launches and limited-edition merchandise will not be available for in-person purchases at Walt Disney World Resort until further notice. As always, Guests can find these items on shopDisney, subject to availability.
  • Pin Trading: We will continue to offer Guests the opportunity to pin trade with Cast Members through the use of pin boards in select locations. Cast pin trading with lanyards will not be available at this time to maintain physical distancing.
  • Delivery Option: Package delivery to the front of our theme parks or to Disney Resort hotels will be suspended. However, shipping merchandise to Guests’ homes continues to be available.
  • Dressing Rooms: For the time being, dressing rooms will not be available.
  • Returns: In-person returns will be available upon the reopening of our merchandise locations.

Temporarily Unavailable

The following amenities and experiences will not be available during the initial reopening period:
  • Arcades
  • Campfires
  • Character experiences
  • Dog parks
  • Electrical Water Pageant
  • Marina rentals
  • Playgrounds
  • Spas, salons and Bibbidi Bobbidi Boutique
Additionally, the following special offerings and childcare services will not be available during the initial reopening:
  • Fireworks voyages and tasting cruises, including the Pirates and Pals Fireworks Voyage
  • Fun runs
  • Wonderland Tea Party at Park Fare
  • Hula lessons
  • In-room childcare services
  • Mermaid school
  • Special classes and programs—including culinary, cultural and animal programs

Check In Online

To aid in physical distancing efforts, we strongly recommend that you use Online Check-In Service in advance—online or with the My Disney Experience app.

When your room is ready, you’ll get a room-ready notification. Then, you can use either a MagicBand or the My Disney Experience app digital key feature to enter your room!

If you don't receive your MagicBand(s) prior to your vacation, simply use the My Disney Experience app as a digital key to enter your room. At your convenience, you can visit the Front Desk to pick up your MagicBand(s).

Automatic Checkout

On your scheduled checkout day, you’ll be automatically checked out of your room—so you don’t have to visit the Front Desk (unless you have unresolved charges to your Disney Resort hotel folio).

Virtual Chat With a Resort Cast Member

Beginning June 22, you can chat with a Resort Cast Member via the My Disney Experience app for assistance during your stay. This new feature will offer convenient support nearly anytime—so there’s no need to visit the Lobby or stand in line.
Looking to plan and book an Orlando-area vacation? Contact Destinations with Character Travel Services, LLC., specialists in all things Orlando, including Walt Disney World, Universal Orlando, and SeaWorld! Destinations with Characters is a Disney EarMarked agency and the official travel agency of Orlando Theme Park News!

PHOTO: © Walt Disney World Resort. All Rights Reserved.

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