Walt Disney World Resort and Disneyland Resort Introducing Updated Accessibility Services

Earlier today, the Walt Disney World Resort and Disneyland Resort updated their Accessibility Services websites, which showcase a variety of tools Guests can use to plan their visit, make their time more enjoyable, and help identify the services they require.

Along with the updates to the websites, Disney is also taking steps to preserve the existing accessibility services to ensure that Guests who, due to a developmental disability like autism, truly need these services continue to receive them. Here five important things to know about these updates:
  1. The parks are adding more Cast Members and investing in specialized training on each coast to help Guests identify and better understand the recommended tools and options, based on their needs.
  2. Guests visiting the Walt Disney World Resort are encouraged to engage with Cast Members pre-arrival through the official website and virtual video chats. For Guests who are unable to reach out pre-arrival, they may do this the day of their visit through a virtual chat on-site. NOTE: conversations about DAS registration will no longer take place with Guest Relations Cast Members once these updates take effect.
  3. Disney is teaming with Inspire Health Alliance's health professionals to help Cast Members, as needed, to determine eligibility for appropriate accommodations and ensure that these accommodations are provided only for the Guests for whom they are intended.
  4. Disney will be making efforts to preserve DAS for those it's intended to accommodate -- only those Guests who are unable to wait in a conventional queue for an extended period of time. To help with this, DAS enrollment for eligible Guests will be extended from 60 days to 120 days and DAS party size will be adjusted to include no more than four (4) individuals, except for immediate family members.
  5. Cast Members will receive role-specific training about these updates, as appropriate, before they take effect at the Walt Disney World Resort on May 20 (these updates will take effect on June 18 at Disneyland Resort ). Until that time, Guests and Cast Members should follow the existing processes as they relate to serving Guests with disabilities.

For additional information about services for Guests with disabilities, please visit Walt Disney World's website.
Looking to plan and book an Orlando-area vacation? Contact Destinations with Character Travel Services, LLC., specialists in all things Orlando, including Walt Disney World, Universal Orlando, and SeaWorld! Destinations with Characters is a Disney EarMarked agency and the official travel agency of Orlando Theme Park News!

PHOTO: © Walt Disney World Resort. All Rights Reserved.

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