Walt Disney World Releases More Information About Tickets, Annual Passes, and Reservations Impacted by Closure

Yesterday evening, the Walt Disney World Resort officially announced that its theme parks, water parks, miniature golf courses, and ESPN Wide World of Sports complex would be closing from March 15 to March 31, 2020. Earlier this morning, the company released additional information regarding tickets and reservations that would be impacted by this closure:


FREQUENTLY ASKED QUESTIONS

1) TICKETS

May I get a refund on my ticket?
Unexpired multi-day theme park tickets with unused days, or date-specific theme park tickets with a valid use period during the period March 12, 2020 through March 31, 2020 will automatically be extended to use any date through December 15, 2020. If you are unable to visit by December 15, 2020 you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date.

Florida Resident Discover Disney Tickets may be used through July 31, 2020.

Guests who have purchased tickets for Disney After Hours, Disney Villains After Hours and Disney Early Morning Magic from March 16, 2020 through March 31, 2020 will be automatically refunded. 

2) ANNUAL PASSES

How does the closure of Walt Disney World impact annual passes?
Walt Disney World annual passes will be extended by the number of days the parks are closed, March 16, 2020 through March 31, 2020.

3) RESORTS

I have a future stay at a Disney Resort hotel while the park is closed. What does that mean for my vacation?
Guests who have not checked in for stays between March 16, 2020 through March 31, 2020 may modify or cancel their Disney Resort room reservation or Walt Disney Travel Company package up to their original check-in date.  If no action is taken, Disney will automatically process a refund to the original form of payment within seven days of the original check-in date. If you did not book through Disney directly, please contact your travel professional.

What if I want to cancel a Disney Resort hotel reservation after the parks reopen?
We will waive all Disney imposed change and cancellation fees up to the date of check-in through June 30, 2020. 

4) DINING & OTHER EXPERIENCES

I have a pre-paid dining reservation or experience reservation like Build a Droid during the time when the parks are closed. Will I receive a refund?
Yes.  All pre-paid dining and experience reservations will be automatically refunded if scheduled between March 16, 2020 through March 31, 2020. 

What happens to dining reservations that required a credit card at the time of booking?
Reservations made at locations impacted by the closure will not be charged a cancellation or no-show fee.

5) FASTPASS+

Do I need to cancel my FastPass+ reservation scheduled for March 16, 2020 through March 31, 2020 when the parks are closed?
All FastPass+ reservations during this time period will be automatically cancelled.
Looking to plan and book an Orlando-area vacation? Contact Destinations with Character Travel Services, LLC., specialists in all things Orlando, including Walt Disney World, Universal Orlando, and SeaWorld! Destinations with Characters is a Disney EarMarked agency and the official travel agency of Orlando Theme Park News!

PHOTO: © Walt Disney World Resort. All Rights Reserved.

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