A new mobile application will soon be available to most smartphone owners. The new Shop Disney Parks is a free mobile application that will allow Guests to find, buy, and ship merchandise products that are offered at Disney-operated retail stores across Walt Disney World. The app is expected to be available later this month on the Apple App Store and Google Play (it'll be available for iPhone, iPad, and Android devices. Message, data and roaming rates may apply.).
When the new app will be released, only merchandise from retail stores across Walt Disney World Resort will be available on Shop Disney Parks with delivery to home. Planned enhancements include the addition of delivery options to front of park and package pick-up at Disney resorts.
The following are common frequently asked questions that you may have:
Will merchandise from other Disney parks be available on Shop Disney Parks in the future?
At this time, only merchandise products from Disney-operated stores across Walt Disney World Resort are available on Shop Disney Parks. We will evaluate the functionality required to include Disneyland Resort in the future.
Is Shop Disney Parks part of My Disney Experience or the new Disneyland App?
Guests can download Shop Disney Parks from the Apple App Store and Google Play. Shortly after initial launch, Shop Disney Parks will be accessible through My Disney Experience. Although it is a separate app than My Disney Experience, Guests can navigate easily between the two. Shop Disney Parks is not part of the Disneyland App, which is a separate application that features services available at the Disneyland Resort.
How can Guests contact if they have technical issues or issues with an order made on Shop Disney Parks?
Guest may call the toll-free Shop Disney Parks number at 1-844-560-6400.
Is the merchandise available on Shop Disney Parks also available at DisneyStore.com?
A select assortment of Disney Theme Park Merchandise is available online through DisneyStore.com; however, Shop Disney Parks allows Guests to shop an even larger assortment of gifts, accessories, collectibles and more!
Are there some products only available in stores (not on Shop Disney Parks)?
In order to preserve the experience for all Guests, some products may not show up on the app as available or with the option to ship to home. This may be due to legal limitations or product availability.
Can Guests return items to a retail store if purchased through Shop Disney Parks?
Not at this time. Guests should call the toll-free Shop Disney Parks Guest Service number at 1-844-560-6400 for information about returns/exchanges of items purchased on Shop Disney Parks.
Are discounts available on purchases made through Shop Disney Parks?
Annual Passholder and Disney Vacation Club Membership eligible discounts are valid on purchases made on Shop Disney Parks (Guest must sign in using their My Disney Experience account). At this time, Cast Member discounts are not valid for purchases made on Shop Disney Parks.
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